When the receptionist gives you the key and tells you that you room is upstairs, this says all about the hotel. The beatiful pictures of the room on it's homepage was made by a pro. The room we got was in a diffeent world. We had to beg the lady to change our room next day, which she thanfully did. Breakfast in the morning- coffee was just about warm,all food was made 1-3 days beforehand. The swimming pool had not been cleaned for over a month; something like a bird dead at the bottom. The feathers, leaves,insects were floating on the surface and green fungus on the edges. No sign of Closed Swimming Pool for the guest. We felt like the host was purposely trying to make us sick.

Our experience was good. The location was Awesome for the destinations we were going to. This hotel's not far from tourist places like platanes beach.

I had a fantastic stay at this hotel in Crete! The location was perfect, just steps away from the beautiful beach of Platanias. The staff were incredibly friendly and attentive, making me feel very welcome. The rooms on the second floor offered stunning views of the sea and had a balcony where I could relax and enjoy the scenery. The breakfast provided was delicious and had a variety of options to choose from.

Everything was great, no complaints whatsoever.

very good breakfast and dinner-different course, big choice of varieties, close to the beach

insects in the bathroom

Excellent location of the hotel (30m from the beach). The room was clean, daily equipped, fast and polite housekeeping response. The food (breakfast and dinner) was very good. Excellent service. All the staff was welcoming, polite and helpful. Congratulations to the General manager, Mrs. Mary Polychronopoulou, for making us feel welcome. We would definitely recommend this hotel to the people we know, and we would like to visit it again.

This hotel is great value for money, with affordable prices for a week-long stay, including all-inclusive food. The location is very convenient, just a short walk from the beautiful sandy beach. The staff is friendly and welcoming, making us feel at home. The rooms on the second floor offer stunning sea or garden views and have all the basic amenities you need. The breakfast provided is satisfying, offering a range of options to start your day.

Everything was fine.

nice price, excellent location (near to a blue flag beach), the staff was very kind, clean rooms, comfortable beds. Quiet location but still near to the centre of Platanes and only a few km's away from Rethymno.

our credit card was found to be charged by the hotel prior to arrival.

Excellent location- just near the beach, quite and 1 minute from the centre of Platanias with all restaurants, shops etc. Platanias is a very good place to be with great calm relaxation beaches, not too crowdy on the beach, great restaurants etc.. Half-board at the hotel great. good value fro money. Rooms are modest, but enough. clean

rather small pool but very nice - anyway the beach is just 50metres away

I was pleasantly surprised by the value for money at this hotel. The prices were reasonable and the attention to detail was impressive. The location was perfect, being very close to a beautiful beach. I loved having a room on the second floor with a sea view and balcony. The staff were friendly and the basic amenities were sufficient.

Everything was ok during my stay at this hotel.

Perfect location right next to the beach. Stuff is very friendly and always ready to help. The room was clean, breakfast ok. Very nice pool. Excellent choice for a family holidays to a reasonable price.

This was our first time in Crete and I must say thet we had a fantastic time. We found the hotel after getting lost on the island and reached there late afternoon. But, a quick dip in the beautiful pool swept our worries away. The hotel's manager Vasilis Tseronis is as polite and gracious as they come. The rooms were very comfortable with linen being changed daily. The breakfast was good with Vassilis personally attending to our needs. Overall, a really memorable stay. Thank you Creta Residence and all those who made us feel welcome.

We loved the hotel's location as it was very close to the big sandy beach, just a short walk away. The breakfast was nice and had good variety. The staff was very friendly and made us feel welcome throughout our stay. Additionally, the hotel was quite clean and had good facilities.

There was nothing we didn't like.

Food (dinner) was excellent!

Fittings in bathroom could bear a replacement.

The hotel is located close to a beautiful beach, which is only a short walk away. There are many restaurants nearby, making it easy to find a decent meal. The hotel is also affordable, which is great for families on a tight budget. The pool area is well-maintained and a good place to relax.

Some of the staff members are not fluent in English, which may lead to communication issues.

One of the best aspects of our romantic escape was the impeccable service provided by the friendly staff. They went out of their way to make our stay comfortable and pleasant. We also loved the fact that the hotel was situated just a short stroll from a stunning and serene beach, making it easy to take a dip in the crystal-clear waters. the hotel offered a wide range of delicious cuisines that catered to all tastes.

The room was let down by the outdated decor and furnishings. The lack of amenities such as a television and a reliable Wi-Fi signal made it difficult to unwind and relax in the room.